» Presentations http://www.socialmediaguy.com Sat, 20 Feb 2010 18:55:30 +0000 en hourly 1 http://wordpress.org/?v=3.0 Presentation: The Social Customer Care Plan http://www.socialmediaguy.com/2009/06/presentation-the-social-customer-care-plan/ http://www.socialmediaguy.com/2009/06/presentation-the-social-customer-care-plan/#comments Thu, 25 Jun 2009 17:47:03 +0000 Yianni Garcia http://www.socialmediaguy.com/?p=580

The Social Customer Care Plan

Yesterday I had the pleasure of presenting The New Social Customer Care Plan to members of The American Teleservices Association. A special thanks to Keith Fiveson for inviting me to participate in the discussion.

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