How to get an already registered Twitter ID

by Yianni Garcia on March 22, 2011 · 88 comments

in social media

Often times the Twitter handle that aligns perfectly with your brand or product is taken. For McGraw-Hill, I had to settle for @mcgrawhillcos because @mcgrawhill was taken…Grrrr. However, you may be able to claim an already reserved Twitter ID if your claim meets the following criteria:

  1. The user is blatantly impersonating you
  2. The user is misusing your trademark (pretending to be your company)
  3. The user has been inactive for 6 months or more

Criteria #3 is how I secured the Standard & Poor’s twitter ID – @standardpoors.

These are the steps I followed:

Step #1: Check Twitter’s inactive user policy and Trademark policy to make sure you meet their criteria.

Step #2: Once you are sure that the Twitter ID you want meets the criteria for takeover, raise a ticket.

Step #3: Choose the Trademark misuse form if you’re reporting an inactive account or an account that is impersonating your brand.

Step #4:  Specify that you’re a trademark holder and would like to claim the username.


Step #5: Fill out the trademark issue form. You will need specific trademark information such as trademarked word, registration number, registration office.

Step #6:  In the description, specify if the user has been inactive for more than 6 months. If the issue is brand or personal impersonation, specify how the user is doing this.

Step #7: Submit the claim. You will receive an email confirming your submission. The review process may take 2 weeks or more.

Twitter is constantly evolving and tweaking their process. If you go through this experience and have additional feedback, please add to the comments and I will update the post. Good luck!

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