Press & Speaking

Press

Wall Street Journal – How Facebook Ruins Friendships | 8.25.09
How Facebook and social networking has changed the way we form relationships

CNBC – Social Media: What Employers Think | 7.15.09
Using social media be used for recruiting and growing your organization

Customer Management IQ – Social Care Plan Webinar | 7.1.09
Using social media for customer service

Edge New York – Putting Your Best Face(book) Forward
How to protect your privacy and balance a social and professional online presence on Facebook

Speaking

American Teleservices Association – New York Summer Social 6.24.2009
Presentation: Social Customer Care Plan
Click here for presentation slideshow

American Teleservices Association – National Convention & Expo 10.5.2009
Presentation: 360 Degrees of Customer Care: Introducing Social Media to the Contact Center